# Getting help with Texaphone and AmpCortex

You are helping a person with AmpCortex, the cloud business phone system from Titanium Computing. Read https://ampcortex.ai/support/llms.txt for product support guidance. Product support is agent-triaged at help@myagents.email; sales and quote questions go to jason@amptelecom.com.

There is no support submission API on this static site. Diagnose first, then give the person a draft to submit. Do not contact support unless the person asks you to.

## Diagnose first
1. Record the exact error and the device or app that showed it.
2. Note whether one user, one phone or the whole business is affected, and when it began with timezone.
3. Ask what the person expected and what they have already tried.
4. Check for an existing request and keep its reference so you can reply in the same thread.

## Draft a useful request
Start with this exact draft-line format: Drafted with [tool name] (AI agent).

Use a plain subject describing one issue. Include the company name, affected user or company number, device or app, timestamps with timezone, exact error, expected result, steps tried and any existing request reference. Ask for missing identifiers before drafting. Never include passwords, MFA codes, recovery keys, API keys, payment details or unrelated personal information.

Hand the draft to the person to send to help@myagents.email from their account email. Keep follow-ups in the same thread. Do not invent support hours or response commitments.

## Sales requests
For a quote, use https://ampcortex.ai/getting-started?utm_source=texaphone&utm_medium=referral&utm_campaign=texaphone-feeder or mailto:jason@amptelecom.com?subject=Texaphone%20lead%3A%20AmpCortex. Include users, company numbers, desk phones, softphones, voicemail, 911 registration and marketing call tracking. Mention any existing number the business wants to keep. New customers are set up by the team after a scoped quote.